Hotel Ballast Wilmington, Tapestry Collection By Hilton

I booked the Riverview room and when I got there I was told that I did not book of Riverview room and had a historic view the first ropm they had us and was directly behind elevator and it supposes historic View was a view of their air conditioning unit Second room very small and dirty

We liked the Riverside view from our room and the staff was awesome.

The fact that we had to pay to park and no refrigerator in the rooms.

The view was great and the pool fantastic. I enjoyed the outside bar area was nice.

The staff at the front desk were cold and very unfriendly. I will not be going back because of first impressions.

Location is awesome, hotel overall is nice.

The staff at the front desk was not the nicest. We requested early check-in and our room was not ready. They didn't offer to call or text when it was ready. I just feel they could have been much more accommodating since we spent $300 for one night there. We expected wonderful service. The room itself was not all that impressive either. You are paying for the location I suppose, which is def a plus.

Location was excellent. Bed slept good & area was clean felt safe!

We didn't like the small bathroom. I should have checked because I didn't know the room didn't have a refrigerator or microwave. Free breakfast would have been nice. Next time I will verify more closer before I book. We were use to these things being the norm!!

Dark interiors needs to be beach style.

Location of Hotel, and view of the river from our room was fabulous. Riverwalk also a nice bonus. So much to do within easy walking distance.

First nice hotel I've ever stayed at without a real bar. Bar inside Ruth's Criss closed at 10, other small cafe type had some limited drinks, but for a nice Hilton, just very strange not to have its own bar. Only other thing was the very poor bathroom lighting by the mirror, not enough for women to do hair and makeup.

Nothing my wife and I were highly disappointed with the accommodations

No refrigerator or microwave staff didn't clean or make up our beds after two nights

The pillows were very nice as well as the comfort of the bed. The bathroom was big

The view was horrible. Looked into a tree the entire time. Confusing as to where to ck in. Outside staff only interested in valet parking for Ruth's Chris. Was not happy that there was a fee for overnight parking for hotel guest. Ck in staff was not friendly or helpful. I think it was time for Shift change. No one told me how to use digital entry card. Took me a while to figure out-----there was mold in the grout in the shower. Prob will not stay at this property again

We had an issue with booking once we arrived, turns out I booked the wrong day, instead of the hotel staff blaming us they took the blame (was not their fault) and then proceeded to give us free drinks, a refund and a room for that night. It was amazing. The FD staff were more than helpful.

Can't complain about a thing

The view and access to the restaurants were extraordinary. The room was comfortable and clean. The pool was also very clean.

The poolside service; there was a wedding and the staff was bare minimum for the hotel guests. There was not a mini fridge in our room. :(

The bed really was like a cloud!! I thoroughly enjoyed my stay and the staff was very very helpful and courteous.

There wasn't anything I disliked. I can honestly say it was the best hotel stay I've ever had. My wife even loved it and she hates almost everything....including me! It was everything I could ask for...heavenly.

The staff was very polite. The room was clean and bed was comfortable. We were surprised with free breakfast for our anniversary.

Even though the air was running through the night we both work up warm around 3AM. Price seemed a bit high, but it was a special occasion.

Location bed, pillows slept well parking was good

The servers in the restaurant for breakfast were slow, unorganized, and hollering in the kitchen...playing around. We could hear it in the dining room. Very unprofessional. The front desk lady who checked me in said no before I could finish my sentence asking about AAA or AARP discounts. Big ball of hair on our shower drain. :( Yuck!

We had a group of girls in for 1 night and we had a lot of personal requests which were all met promptly, accurately and with courtesy.